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At Van Scoy Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Van Scoy Jewelers
Van Scoy Jewelers
1121 Penn Avenue
Wyomissing, PA 19610
You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Van Scoy Jewelers
Van Scoy Jewelers
1121 Penn Avenue
Wyomissing, PA 19610
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Van Scoy Jewelers
Van Scoy Jewelers
1121 Penn Avenue
Wyomissing, PA 19610
Van Scoy Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
The Allison-Kaufman Company, established in 1920, is a well-established and highly regarded diamond jewelry manufacturer in the United States. With nearly a century of experience, this family-owned business has maintained a strong commitment to producing exceptional fine diamond jewelry. One of the key aspects of Allison-Kaufman's reputation is their unwavering dedication to quality and craftsmanship. They prioritize the highest standards of manufacturing, ensuring that each piece of jewelry meets their exacting specifications. Their attention to detail and commitment to excellence contribute to the unmatched quality of their products. Allison-Kaufman is particularly renowned for their exceptional diamond and gemstone choices. Their knowledgeable and experienced staff meticulously handpicks only the most brilliant diamonds and gemstones to be incorporated into their jewelry. By carefully choosing diamonds with exceptional brilliance, they ensure that their pieces sparkle and dazzle. Handcrafting is an integral part of Allison-Kaufman's manufacturing process. Their skilled artisans create exquisite designs and meticulously hand set the diamonds into each piece of jewelry. This hands-on approach allows for precise placement and a high level of detail, resulting in stunning and unique creations. Over the years, Allison-Kaufman has developed a legendary sense of style. Their designs are highly regarded and sought after by jewelry enthusiasts. Whether they offer classic and timeless designs or more contemporary and innovative styles, their jewelry embodies sophistication and elegance. With a long history and a commitment to excellence, Allison-Kaufman has established itself as a reputable and trusted name in the diamond jewelry industry. Their dedication to quality, exceptional craftsmanship, and legendary styling make them a preferred choice for those seeking fine jewelry. To view Allison Kaufman Jewelry please visit Vanscoy.com
More from Allison Kaufman:
Engagement, Wedding Bands, Fashion Rings, Earrings, Pendants, Necklaces and Bracelets
February 22, 2023
My experience with Van Scoy (Caroline Hill) has spanned 27 years. I have purchased many beautiful pieces. Recently, I had a diamond pendent updated. Caroline found the perfect setting and her jeweler produced a stunning pendent. The entire staff are not only professional but friendly. I would highly recommend Caroline and her staff for ALL your jewelry needs.
December 6, 2022
My fiancé Dan did an amazing job picking out the perfect engagement ring, with the help of the committee staff at Van Scoy! According to him, they were supportive every step of the way, offering advice and encouragement when choosing the right ring. He picked out the stunning Alina setting in 14K rose gold from the Sylvie Collection and paired it with a 1.5 carat oval lab diamond. I couldn’t imagine anything better! The sizing was perfect over my knuckle, and Van Scoy was able to add little beads to the inside of the setting to prevent rotating/sliding. We can’t wait to start shopping for our wedding bands at Van Scoy!
October 16, 2022
Is it possible to give more than 5 stars? Van Scoy Jewelers deserve so much more! Deb has been awesome since the first day we walked in to choose my engagement ring knowing absolutely nothing about the 4Cs or how to make our budget. Van Scoy went above and beyond to make our engagement so special, they were patient with us as my fiance had trouble sizing his band, and even helped my fiance be able to surprise me with my ring. They give you the feeling of being a part of their family. They have made life long customers in us and we can not thank them enough for helping us find the perfect rings for us to wear for the rest of our lives!
August 20, 2022
After my daughter lost an emerald from an older ring, I contacted Van Scoy. Caroline was amazing and gave me options for replacement. The new emerald is beautiful. I have been going there for 30 years and the new location is beautiful. I love the staff. The jewelry is unique. If you haven’t visited them, you are missing a Berks County treasure.
November 18, 2020
They went above and beyond to get my beautiful ring to me just in time! Quality all around!
October 10, 2020
I have been a customer for over 25 years. They take their time and answer your questions. I’ve purchased many beautiful pieces of jewelry from them. Excellent quality!! When I wear them, I always receive so many wonderful compliments. They are very trustworthy and I would highly recommend them!
April 28, 2020
Van Scoy’s has always treated me with great courtesy. They have repaired or replaced items for me with the most pleasant customer service. They also indulge me in looking at items. Thank you, Van Scoy!
April 27, 2020
My husband and I were looking to upgrade my wedding set using diamonds I inherited from my mom and grandmothers. The jeweler does meticulous work and we couldn’t be more pleased with the finished product!
April 26, 2020
They are very knowledgeable and will send you home with a piece you adore and can feel confident in the purchase. My husband custom ordered my stones and the process was straightforward and stress free!
April 25, 2020
The experienced and professional staff of Van Scoy treats each customer like a personal friend. When purchasing either timeless heirloom or casual accent piece, Van Scoy has the quality, trust and expertise that met our discriminating taste.
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